Refund & Return Policy

1. Refund Policy

We offer a full refund for subscriptions cancelled within the established period. Our refund policy includes:

100% refund for cancellations made within 7 days of purchase

Refund processing within 5-10 business days after approval

Refund credited to the same payment method used for the original purchase

Email notification once the refund has been processed

2. Refund Request Period

You are entitled to request a full refund of your subscription if cancellation is made within 7 calendar days from the initial purchase date.

Guarantee Period

The 7-day period is counted from the date of the first payment. After this period, it will not be possible to request a refund, but you may cancel your subscription at any time to avoid future charges.

3. Refund Process

To request a refund, follow these steps:

Access your account and go to the Profile section

Click 'Cancel Subscription' and confirm the cancellation

If you are within the 7-day period, the refund will be processed automatically

Wait for processing (5-10 business days) and check your bank account or credit card

4. Refund Conditions

Certain conditions apply to refunds:

Important

Refunds only apply to the first payment of the subscription. Subsequent recurring payments are not eligible for refund but may be cancelled to avoid future charges. The refund will be proportional if you have already used part of the subscription period.

5. Service Returns

As we provide digital services, there is no physical return of products. However:

You may cancel your subscription at any time through your profile

Cancellation prevents future charges but does not refund periods already used (except within the 7-day period)

After cancellation, you will retain access to services until the end of the already paid period

6. Contact for Refund Inquiries

If you have questions about refunds or need assistance with the process, please contact us:

Email:

Response time:

Within 48 business hours